Regional IT Customer Support Manager

Regional IT Customer Support Manager


£35-45k doe

Full-time, permanent

Mon-Thurs 8am-5pm Fri 8am-12pm

Bond Search and Selection is working alongside a global packaging company in the recruitment of a Regional IT Customer Support Manager. Our client has a worldwide presence and is a market leader in the supply of flexible packaging.

The successful candidate will be responsible for managing the Technical Support Desk as well as IT service desk agents.  The IT Service team works closely with the business to ensure that operations and procedures are in place in order to provide the highest level of support and solutions. 

Job Duties

  • Transform IT Services teams to providing top quartile customer service including processes, metrics, organizational structure, management, and people
  • Develop, coach, and lead team including day to day supervision and continuous training
  • Continuous improvement through collaboration with customers and stakeholders to understand business needs, build SLAs, and deliver services with absolute customer commitment
  • Set clear employee objectives, evaluate progress and create a high performance culture
  • Define global support processes, strategy, and staffing model
  • Manage demand for team’s services to support cross functional initiatives
  • Manage multiple, cross functional projects and demonstrate thought and change leadership
  • Budgeting and cost management
  • Help create staff development plans and offer critical development
  • Support and drive operational excellence
  • Travel 5 – 20%

 Essential Criteria

  • Third level degree in IT/related field or equivalent experience
  • A minimum of 4-5 years + experience of working in a similar IT role
  • Demonstrable leadership qualities
  • Experience building a customer-centric team is desirable
  • Demonstrates drive, purpose, high engagement and ownership in a high performance culture
  • Strong attention to detail with high level of accuracy 


 Closing Date: Friday 15th December 2017

If you are suitable for this role, please apply here or call Ciara at Bond for more information on 02890339968. 

As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job type: 
Office Support
02890 339968
Londonderry BT47

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