Customer Service Representative

Customer Service Representative

Maternity cover – 12 months


38 hours per week


Company Information

We are currently recruiting for a full time, temporary Customer Service Representative on behalf of our world leading manufacturing client to cover a period of maternity. The Customer Service Representative will be responsible for managing external customer relationships.

Job Description

  • Manage all aspects of order entry, order processing and order shipment.
  • Communicate with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions in a professional and courteous manner.
  • Maintain customer records to include weekly reporting on order status
  • Preparation of reports for internal / external sales meetings and customer visits
  • Create and maintain customer records in SAP systems, including order preferences, product specific feedback, address information, billing information, and contact preferences.
  • Work with Buyers and Planners to achieve on-time customer deliveries.
  • Comply with and support all Health, Safety & Environmental programs, policies and procedures.

Role Requirements

  • GCSE Maths & English (or equivalent).
  • 2 years’ demonstrable Customer Services experience within a manufacturing environment.
  • Ability to demonstrate excellent relationship building skills.
  • Excellent communication skills, both written and verbally.
  • Excellent IT skills including use of MS Office.

Hours of work are Monday-Thursday 0800-1700 Friday 0800-1200. Closing date 28th February. 

If you feel this role is suitable for you, please apply using the link or alternatively get in touch with Ciara Bell at or on 02890339968.


As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.


Job type: 
02890 339968
Londonderry BT47

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