Customer Advisor

Customer Advisor

Temporary, Full time


Mon-Fri 0830-1700 (early Friday finishes at 1630)

East Belfast

Company Information

We are currently recruiting for a Customer Advisor on a temporary basis for our Energy client based in East Belfast. This is a temporary on going role with the possibility of permanency.

Job Description

  • Dispatch engineers to all jobs with the support of other staff
  • Update database and other data capture systems in a timely manner and maintain sequential files of all engineers job sheets.
  • Support the timely provision of reports to management concerning business objectives.
  • Liaise with customers to agree appointment dates or resolve problems and complaints regarding PES activities.
  • Liaise with all departments within Phoenix to help resolve customer related issues within company standards of service.
  • Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate.
  • Support processes to ensure that all Customer Chargeable quotations and renewals are issued in a timely controlled manner.

Role Requirements

  • At least 1 year of experience working in a customer advisor role or call handling position
  • 5 GCSEs including Eng + Maths A-C
  • Excellent telephone manner and communication skills
  • Proficient in MS Office packages


If you feel this role is suitable for you, please apply using the link or alternatively get in touch with Ciara Bell at or on 02890339968.

As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job type: 
02890 339968
Belfast BT3

Apply for this position directly