Appointments Administrator - Belfast

Appointments Administrator

Full time/Permanent

37.5 hours per week Monday to Friday 9am – 5pm

£16,000 - £18,000

Our client, a world class provider of private Healthcare is seeking an Appointments Administrator for their ever expanding team.  The role is Based in their Head Quarters in Belfast however will occasionally require the individual to travel to their other sites.

Job Summary

As an Appointments Administrator, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Administrators are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication.

We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes. Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills.

Key Responsibilities:

  • Monitoring the effectiveness of individual team members, motivating, coaching and encouraging their development as necessary.

  • Provide management reports on Key Performance Indicators and overall activity.

  • To manage workflow, ensuring customer service standards are adhered to.

  • Provide knowledge and support to team members, maximising the level of query resolution at first point of contact.

  • To work closely with other team leaders and the operational managers to ensure the effective delivery of services and contracts.

  • To ensure all relevant information is communicated to all administrators in an appropriate manner in order to fulfil the contract parameters and operational key performance indicators.

  • Set and review individual and team performances.

    Person Specification:

    Essential:

  • 5 GCSE grades A-C including Maths and English or equivalent

  • 6-12 months experience in a similar role

  • Understanding of the Data Protection Act and importance of confidentiality.

  • Ability to multi-task, and work to deadlines.

  • The ability to communicate effectively with a wide and varied range of people e.g. medical professionals, colleagues, patients or customers.

  • Keen attention to detail and the reliability to convey accurate information.

    Desirable:

  • Previous experience in a hospital administrative environment

  • Previous planning / coordination experience

  • Knowledge of medical terminology

    Personal Attributes:

  • Polite and patient verbal manner.

  • Excellent spoken and written communication.

  • Proactive and enthusiastic approach to work.

  • Highly organised and capable of prioritising tasks.

  • Confidence in your own ability to manage changing

     

    If you would like more information on this role you can contact one of the team or you can apply via the link provided.

     

 

As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job type: 
Permanent
Contact: 
Rachael Stewart
Telephone: 
02890 339968
Location: 
Belfast
Salary: 
Negotiable
Reference: 
RSRDS678933
rachael@bondselection.com

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